1. Where does Baken ship to?
We currently deliver to Australia, Hong Kong, Malaysia, Philippines, Singapore. We are working on sending bacon love to the world so do check our website for updates, and tag us on our socials (@shopbaken) if you want to see Baken in your country!
2. How long is the shipping time?
Depending on your country, it can take between 2 to 8 business days after you receive an order confirmation. Due to the Covid-19 situation, there may be some delays in deliveries.
Estimated shipping time:
3. When will you ship my order?
Once you place an order, we will process it and ship it out.
Processing time takes 1 to 2 business days, and orders placed after 4pm GMT (in Philippines), 6pm (for the rest of the world) are processed on the next business day. Orders that fall on Sundays & public holidays are processed on the next business day.
Once we have processed your order, you will receive a confirmation shipping notification email with your order tracking number. For the Philippines, you will receive an SMS notification with your order tracking details.
Please allow an extra day or two for peak seasons and holidays.
4. I am having trouble with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com. We can give you the inside info.
If you are shopping from our Philippines store, we use our fulfillment centre’s fleet for NCR deliveries. Therefore, you will receive SMS which includes a live GPS tracking link when it is out for delivery.
For deliveries outside NCR, please refer to our respective delivery partner’s SMS shipping notification when it is out for delivery.
5. I still haven’t received my order, where is it?
Please allow an extra few days for your order to be delivered, as the Covid-19 situation may be causing some delays. Our delivery partners are doing their best to get your order to you. Please keep an eye on your tracking link for the latest updates. If it has been more than a week, please reach out to us via email at firstname.lastname@example.org.
6. How can I change my delivery details?
To avoid delays, ensure that you provide your correct delivery address and contact details. If you provided an incorrect address, email us immediately at email@example.com and we’ll see what we can do to help.
7. Can I have my parcel redirected to a different shipping address?
For your security, we are unable to change the address your order is being sent to. Don't worry — if you are not in when a delivery is attempted, our carrier will get in touch to organise a redelivery.
8. Do I need to pay for duties and taxes?
Our prices are exclusive of any import duties and taxes. Duties and taxes may apply depending on your country’s custom regulations. Should charges apply, you will be notified by the carrier prior to delivery. Any charges on the parcel will be borne by the person receiving the parcel.
9. How do I change the country that I am shopping in?
Look for the store selection option and choose your preferred country. You can also find it at the footer of the website.
10. Tell me more about shipping!
We only offer express shipping because our products are perishable. (And we also want you to enjoy your Baken goodies as soon as possible!)
REFUNDS and EXCHANGES
1. Can I return / exchange these products?
We shall use our best efforts to ensure that orders are correctly fulfilled. Because of the nature of our food products, we are unable to accept any returns or exchanges. However, if you received the wrong product or quantity or have encountered product defects, you may send us an email at firstname.lastname@example.org.
2. What‘s your refund policy?
Refunds are only processed when there are discrepancies in the following circumstances:
Should there be any of the discrepancies listed above, please notify us by e-mail at email@example.com within 3 days from the date of your order receipt.
We are very sorry you received a damaged item. We take great care in packing our products to avoid any damage while in transit. Kindly write to us and we will do our best to help you.
3. How long does it take to process a refund?
All refunds will be made via the same mode of payment on which the original purchase was made within fourteen (14) working days from the date on which the Return/Refund application is approved by us.